ADT® Authorized Dealer Serving Napa Valley, Petaluma & Sonoma County
Security Systems in Napa
December 17, 2021

What Should You Do If Your Home Security Alarms Go Off In Napa?

A security system should defend your property. But what happens if your home security alarms go off in Napa? What should you do to be certain you and all your family members are taken care of?

The first thing to do is not to panic. You should understand that your 24-hour monitoring specialists have you covered. Then proceed with the recommended actions to be prepared for any urgent situation.

Our Committed Professionals Are There For You

A 24-hour monitoring agent is instantly notified whenever your Napa home security alarms go off. After an agent is notified, they will call you n a hurry to figure out what triggered the alarm. Your alarm can trip for several different reasons, including:

  • Break-in

  • Flames or smoke from a fire

  • Flood

  • Accidentally setting off alarm

In cases when a device was set off by accident—like forgetting that the motion sensors are turned on when you open a window— a monitoring specialist will contact you and ask if assistance is required. Supply them with your predetermined password, and they'll deactivate the alarm.

In a true emergency, your monitoring team member will summon your local emergency services, including police, fire, and EMS, to your property. They can also serve as a contact point in the event you aren't at home. Your dedicated monitoring staff will even let first responders know which component was triggered, increasing their preparedness for what could be a dangerous situation. Then the agent will stay on the line with you to keep you in control and let you know what to do next.

Steps to Take if Your Alarm Goes Off In Napa

Waking up in the dead of night to a security warning blaring can be incredibly scary—especially if you aren’t clear as to why it’s occurring. The smartest thing you can do is keep yourself in control and proceed with the following:

  • Before anything else, move to a safe place. Collect all members of your family including pets as quickly as possible and relocate to a shielded space within your residence or depart the home if needed. It's a common tendency to feel like you need to deal with the problem in your home, but this is not the best course of action. Alternatively, focus on keeping yourself and your family secure and let the trained personnel deal with the crisis.

  • Second, use the home security app to remain in touch with your monitoring team. They'll send responders who will be in transit to your residence in a flash.

  • Lastly, keep a persistent line of communication with your monitoring agent and emergency professionals. You are able to be conferenced in, so representatives of each team are talking together. Conversely, if you’re not able to speak directly to authorities, you’re still able to obtain alerts via text. Even if your dealing with a false alarm, it's wise to maintain communications with everyone involved so you know what to do should an actual problem take place.

Be Prepared For All Types of Emergencies in Napa with Secure24 Alarm Systems

From burglary attempts to flooding, Secure24 Alarm Systems works hard to make sure your family and your home are completely protected. With 24/7 monitoring, home automation, and a range of sensors, your residence will remain the safe haven you intended it to be. Customize a comprehensive home security package by submitting the following form or dial (707) 244-9280 to speak with a member of our team.